• How does it Work?
• What are the different routes?
• What is the dialing format?

• I have not received my account detail?
• Lost Username and/or Password?
• How do I access my Call Detail Records?
• Where do I view my account details and make changes?

• Is it Possible to change my currency?
• How often do A-Z rates change?
• When do call charges start?
• What is the minimum top up amount?
• Which Payment methods do you accept?
• How fast is my payment processed?
• Do I receive an Invoice?

• How do I get set up?

General

Register by filling out the application form. After you have sucessfully registered, you can setup your SIP device(s) for calls via the Canada Internet network. You can multiple SIP devices (example: Asterisk Server/Linksys/Business IP Phone) with 1 account. It is not possible for a customer to create multiple accounts.

- White ; lowest possible rates, no guaranteed quality
- Blue; low rates, good quality
- Gold ; slightly higher rates, very good quality

- White: 55555 (add prefix)
- Blue:   77      (add prefix)
- Gold:            (no prefix add)

How it Works

It is possible that you did not receive our confirmation email due to spam filters. In that case, your registration may still have been successful. If you do not receive an Email from our customer service within 1 working day after registration, please use our contact form and ask for the status of your registration.

Use our contact form and we will send your details to you.

Please login and choose the option "Call Records". Please note that CDR overview is updated on a daily basis.

To change your customer settings please login and go to "Settings" and choose the appropriate option. Please note online changes may take up to an hour to be processed and may not show immediately on your account. Please be patient and check your account in an hour to see if the changes have been processed.

Rates, Payment & Billing

No, once your account is created it will always stay in the currency you selected on signup.

Rates are normally valid for 1 month. You will always find the current rates posted on our website. Some rates might change during the month WITHOUT any notice depending on the market. Please check rates often.

Call charges start once you are connected to the telephone number you have dialed. For example, once the call has been answered. If there is no answer or the line is engaged you will not be charged for the call.

We require a minimum Payment of $500USD. No monthly payment required. Take your time to use this credit and top up again when you are running out of credit.

Available payment methods:

  Direct Bank transfer/deposit, Interac Direct Transfer, Western Union & Creditcard by Paypal. Some payments are not available in every country. Use our contact form for further information.

Payments by PayPal & Creditcard are processed instantly.  Western Union payments take 1 working day. Direct Bank Transfers (deposit are instant), wire transfers might take up to 7 working days, depending on your bank. Interac Email Money Transfer takes one hour. Hyperwallet takes one day.

As soon as we receive your payment, it is processed automatically and your account will be credited instantly. Please note that we cannot influence the transaction time before your payment reaches us. And please always make sure to include the Transaction Reference Number/customer number when you transfer a payment.

Invoices are not sent by regular mail, but you can view your invoices and call detail records online at any time. You can view your invoices online up to 1 year after the invoice date, invoices older than 1 year can no longer be viewed or emailed, therefore please ensure you print or copy invoices to your PC before they expire.

Technical Issues

Once you have registered as a client, you can login and see all the connection settings for SIP and H323. In addition, we have several screen shots to assist you. Also, Asterisk Trixbox settings are available.