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THERE ARE IMPORTANT 9-1-1 TERMS RELATED TO CANADA INTERNET'S VOIP SERVICE, PLEASE REVIEW ENTIRE AGREEMENT. BY ACTIVATING THIS SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO THESE TERMS AND CONDITIONS.
This agreement ("Agreement") is between
CANADA INTERNET SERVICE (CIS)(COMPANY)
("CIS", "Company") and the user ("you, "user" or "Subscriber") of the Company's enhanced Residential/Business information services, and any related products and services ("Service"). This Agreement governs the terms and conditions of use and Service provided by the Company to the Subscriber. By activating the Service, you acknowledge that you have read, understood and agree to each and every term of this Agreement, including but not limited to the use of the Service, the Service provided, the possible non-availability of traditional 911 or E-911 dialing service, billing, taxes, and termination of Service, among others. Further, you represent that you are of legal age to enter into this Agreement and be bound by its terms.
1. SERVICE
a. Term
The term of this Agreement ("Term") begins on the date that the Company activates the Service and continues for the duration of the service period as defined by the service plan that is selected by the Subscriber ("Plan"). At the end of the current Term, the Term is automatically renewed under the same terms and conditions for a like term as the Term just ending, unless the Subscriber provides the Company written notice at least ten (10) days prior to the end of the current Term, notification of Subscriber's intention to terminate the Service. Expiration of the Term does not alleviate the Subscriber of responsibility for paying all unpaid, accrued charges due hereunder. If the Subscriber chooses to terminate the Service before the end of the current Term, and provided Subscriber has properly tendered such written notice of termination to Company, then all amounts due Company by Subscriber shall be accelerated and immediately due and payable.
b. Residential/Business Use of Service
The Service is provided to you as a Residential/Business user only. This means that you are not authorized to use, in any manner, the Service for any telemarketing, fax broadcast or any other activity that would be inconsistent with normal Residential/Business usage patterns. This also means that you are not to share, resell or transfer the Service, your username or password to any other person or entity for any purpose, without the express prior written permission from the Company. You agree that your use of the Service for any commercial purpose will obligate you to pay the Company's rates for commercial service on account of all periods, including past periods, in which you use, or have used, the Service for commercial purposes. Further, your unauthorized use of the Service, as defined above, may result in immediate termination of this Agreement and resulting damages due Company.
c. Lawful Use of Service
You agree to use the Service only for lawful purposes. This means that you agree not to use the Service for transmitting or receiving any illegal, harmful, threatening, abusive, harassing, defamatory, obscene, sexually explicit, profane, racially or ethnically disparaging remarks or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to a civil liability, or otherwise violate any applicable local, state, national or international law. The Company reserves the right to terminate your Service immediately, resulting in the acceleration of all amounts due Company through the Term of this Agreement, as extended, without advance notice if you violate the above restriction. Further, you will be liable to Company and other parties that are determined to be harmed from your unauthorized use of the Service for damages that result from your use, along with any and all liability that results from your unauthorized use of the Service.
d. Loss of Service Due to Power Failure
You acknowledge and understand that the Service does not function in the event of power failure. Should there be an interruption in the power supply; the Service will not function until power is restored. A power failure or disruption may require the Subscriber to reset or reconfigure equipment prior to utilizing the Service. Subscriber understands and agrees that Company shall not incur liability for Subscriber's loss of service due to an interruption or failure of power.
e. Theft of Service
You agree to notify the Company immediately, in writing and by calling the Company's Help Desk, if you become aware at any time that your Service, username or password have been stolen or fraudulently used. When you call and write the Company to notify Company of such theft or fraudulent use, you must provide your VOIP number and a detailed description of the circumstances of the stolen or fraudulent use of Service. Failure to report such theft or fraudulent use to the Company immediately may, at the sole discretion of Company; result in the termination of your Service and additional charges to you.
f. Number Transfer on Service Termination
The Company may arrange for the transfer of the telephone number used in connection with the Service provided by the Company to you upon your termination of the Service, provided: (i) your account has been properly terminated by you; (ii) your account with the Company is completely current including payment for all amounts due Company in full; (iii) you request the transfer upon terminating your account in accordance with the procedures set forth by the Company; and (iv) you have not defaulted in any of your responsibilities or obligations to the Company.
g. Password Security
Subscriber agrees to keep all usernames, passwords and all other user information strictly confidential. Subscriber further agrees not to disclose login information or passwords to any third party for the purpose of sharing of Subscriber Service. Subscriber understands that Subscriber is liable for the cost of all off-network and international calls using Subscriber's login information. The Company reserves the right to immediately terminate Subscriber's Service where unauthorized multiple use of the same Subscriber account is detected.
h. General Warranty Policies End User
Unless otherwise stated, manufacturer warranty terms apply only to merchandise shipped within the United States and Canada. Please review carefully the manufacturer warranty terms and conditions. For details and instructions on returning a phone or adapter, please read our End User Returns Policy viewable under Legal at www.canadainternet.net/legal
i. VOIP Adapters and IP/Phones
Unless otherwise specified, CIS relies entirely on the manufacturers warranty and does not include any warranty on hardware.
j. Terms of Money Back Guarantee
You must cancel your service within 30 days of the activation of your account. Returns Require a Return Authorization Number - You are responsible for return shipping. Please contact Canada Internet Customer Care to cancel your service and obtain a return authorization number. If you exceed 250 minutes, your refund for the first month of service will reflect the overage charges and be adjusted appropriately.
2. EMERGENCY SERVICES - 911 DIALING
a. Service Limitations:
You acknowledge and understand that the Service is not a telephone service. The Service connects to the Internet, and not a telephone line. There are IMPORTANT DIFFERENCES between telephone service and the Service offering provided by CIS as set out in these Terms and Conditions.
b. 9-1-1 LIMITATIONS:
9-1-1 service associated with CIS VoIP HAS CERTAIN LIMITATIONS COMPARED WITH TRADITIONAL E9-1-1, WHICH ARE SET OUT BELOW:
THE type of 9-1-1 service available to You depends on where and how You use Your phone. There are two types of 9-1-1- service:
b.(1) E9-1-1 Service
You will have E9-1-1 service if your CIS VoIP telephone number corresponds to your address and municipality where you permanently use your CIS VoIP Service and E9-1-1 is available in your serving area. If You dial 9-1-1, Your call is automatically routed to the Public Safety Answering Point (PSAP) corresponding to Your address and the emergency operator will have Your telephone and address information. You may be required to verify Your name, telephone number and address with the emergency operator.
b.(2) Basic 9-1-1 Service
Basic 9-1-1 Service is provided in the following two situations.
You will have Basic 9-1-1 Service if your CIS VoIP telephone number does not correspond to your address and municipality where you permanently use your CIS VoIP service or if you live in a serving area in which E9-1-1 from CIS is not available. If You dial 9-1-1, You will be automatically routed to a specialized call centre that handles emergency calls. The call centre is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. You will be required to provide Your name, telephone number and address to the call centre operator.
OR
You will have Basic 9-1-1 Service if You intend on using Your CIS VoIP Service from multiple locations. You have access to 9-1-1 service, but because You may be out of the coverage area of Your Public Safety Access Point (PSAP), whenever You dial 9-1-1, You will be automatically routed to a specialized call centre that handles emergency calls. The call centre is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. You will be required to provide Your name, telephone number and address to the call centre operator.
c. SERVICE OUTAGES.
YOU ACKNOWLEDGE AND UNDERSTAND THAT DURING SERVICE OUTAGES BY YOUR BROADBAND INTERNET SERVICE PROVIDER OR FOR ANY REASON WHATSOEVER, YOUR VOIP SERVICE INCLUDING 9-1-1 SERVICE, WILL NOT WORK. IN THE EVENT OF A POWER FAILURE, VOIP SERVICES, INCLUDING 9-1-1 SERVICE WILL NOT WORK. IF THERE IS AN INTERRUPTION IN THE POWER SUPPLY, VOIP SERVICES, INCLUDING 9-1-1 SERVICE, WILL NOT FUNCTION UNTIL POWER IS RESTORED. A POWER FAILURE OR DISRUPTION MAY REQUIRE YOU TO RE-SET OR RECONFIGURE EQUIPMENT PRIOR TO USING THE CIS VOIP SERVICE. SERVICE OUTAGES DUE TO SUSPENSION OF YOUR ACCOUNT AS A RESULT OF BILLING ISSUES WILL PREVENT VOIP SERVICE, INCLUDING 9-1-1 SERVICE.
d. YOU AGREE TO IMMEDIATELY ADVISE CIS IF You intend on changing the address from which You use Your CIS VOIP Service, TO ENSURE YOU MAINTAIN 9-1-1 SERVICE. YOU ACKNOWLEDGE AND UNDERSTAND SHOULD YOU FAIL TO DO SO, Your 9-1-1 service will not work properly and this will adversely affect Your ability to access 9-1-1 service.
e. YOU ACKNOWLEDGE AND AGREE THAT CIS ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS AND UNDERLYING CARRIERS, WILL NOT BE LIABLE FOR ANY INJURY, DEATH OR DAMAGE TO PERSONS OR PROPERTY, ARISING DIRECTLY OR INDIRECTLY OUT OF, OR RELATING TO THE 9-1-1 SERVICE AND YOU AGREE TO INDEMNIFY AND HOLD HARMLESS CIS (AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND UNDERLYING CARRIERS) FOR ANY LIABILITIES, CLAIMS, DAMAGES, LOSSES AND EXPENSES, (INCLUDING REASONABLE LEGAL FEES AND EXPENSES) WHICH YOU MAY SUFFER OR INCUR, ARISING DIRECTLY OR INDIRECTLY OUT OF OR RELATING TO YOUR FAILURE TO OBTAIN ACCESS TO 9-1-1 SERVICE.
f. Operator Services Currently Not Available. CIS does not currently offer Operator Service.
g. ALTERNATE 911 ARRANGEMENTS.
IF YOU ARE NOT COMFORTABLE WITH THE LIMITATIONS OF THE 911 DIALING SERVICE, YOU SHOULD CONSIDER HAVING AN ALTERNATE MEANS OF ACCESSING TRADITIONAL 911 OR E911 SERVICES OR TERMINATE THE SERVICE.
3. CHARGES / PAYMENTS / DEFAULT / TAXES / TERMINATION
a. Billing
Prior to the initiation of the Service, you shall provide Company with a valid credit or debit card ("primary card") and an optional back-up credit or debit card ("secondary card") with information for billing of the Service. If the primary card you provided Company expires, is cancelled, lost or for any reason whatsoever is not valid, Company shall be authorized, without the necessity of any additional writing or notice, to charge or debit the secondary card provided to Company. Further, you must advise the Company immediately if you are aware of such expiration, cancellation or loss of either card and provide the Company with additional replacement credit or debit card information. Company will bill all charges to your credit or debit card, including but not limited to: activation fees, Service fees, plus domestic and international usage charges, among others according to the Plan elected by Subscriber. The Company reserves the right to bill at more frequent intervals if the amount due at any time exceeds $50.00 in the Subscriber's local currency. Subscriber agrees to pay Company at such modified intervals in accordance with Company's procedures at the time of such billing.
b. Payment
The Company only accepts payments by wire transfer, Interac, Hyperwallet and Direct Deposit. Your use of the Service authorizes the Company to charge the account number on file with the Company. This authorization will remain valid until 30 days after the Company receives your written notice terminating the Company's authority to charge your credit or debit card. The Company may terminate your Service at any time in Company's sole discretion. Company may also terminate your Service if any charge to your credit or debit card on file with the Company is declined or in case of any other non-payment of account charges. Termination of Subscriber's Service by Company as a result of declined payment by Subscriber's credit or debit card company will leave you FULLY LIABLE to the Company for ALL CHARGES DUE COMPANY through the end of the Term and for amounts incurred by the Company as a result of your non-payment, including but not limited to collection costs and attorney's fees. Funds paid as a deposit towards future termination of Long Distance, SIP Trunks, DID's, and other wholesale products are non-refundable.
c. Billing Disputes
You must notify the Company in writing within 7 days after receiving your credit card or bank statement if you dispute any Company charges on that statement. If, for any reason whatsoever, Company is not in agreement with Subscriber's assertion; Company may terminate this Agreement at such time as Company notifies Subscriber of Company's position, whereupon Company shall be released from any and all obligations and responsibilities under this Agreement.
d. Termination/Discontinuance of Service
The Company reserves the right to discontinue providing the Service generally, or to terminate your Service, at any time in its sole and absolute discretion. If the Company discontinues providing the Service generally, or terminates your Service in its sole and absolute discretion without a stated reason, you will only be responsible for charges accrued through the date of termination. If your Service is terminated for a reason within your control, including without limitation violation of this Agreement, or because of any improper use of the Service (such as, but not limited to, your attempts to hack, disrupt, or misuse the Service), you will be responsible for the charges to the end of the current term, including without limitation unbilled charges and any and all other amounts due Company, all of which immediately become due and payable. If Company decides to reactivate your Service, the Company may require an activation fee to resume terminated or suspended Services.
IN THE EVENT OF SUSPENSION, CANCELLATION OR TERMINATION OF SERVICES, ALL FEATURES AND SERVICES, INCLUDING 9-1-1 SERVICE, WILL ALSO BE SUSPENDED OR TERMINATED.
e. Taxes
Any applicable sales, use, excise, public utility or other taxes, fees or charges imposed on the Company as a result of providing the Service will be billed to your account, except any GST which is included in the price of the Plan.
4. LIMITATIONS
a. Limitation of Liability
The Company shall not be liable for any failure to provide the Service, including 911 dialing, at any time or from time to time, or any degradation of voice quality, that is caused by any of the following:
1.) act or omission of an underlying carrier, or third party;
2.) equipment, network or facility failure;
3.) equipment, network or facility upgrade or modification;
4.) force majeure events such as (but not limited to) acts of god; strikes; fire; war; riot; government actions;
5.) equipment, network or facility shortage;
6.) equipment or facility relocation;
7.) service, equipment, network or facility failure caused by the loss of power to Subscriber;
8.) service, equipment, network or facility failure caused by the Subscriber's Internet service provider; or
9.) any other cause that is beyond the Company's control, including without limitation the failure
of an incoming or outgoing call to be connected or completed, or degradation of voice quality.
The Company's liability for any failure or mistake shall in no event exceed Service charges on account of the affected time period. The Company shall not be liable for incidental or consequential damages of any type.
5. EQUIPMENT
You agree not to change the electronic serial number or equipment identifier of the Equipment, or to perform a reset of the Equipment, without express permission from CIS in each case. CIS reserves the right to terminate your Service should you tamper with the Equipment, leaving you responsible for the full charges to the end of the current term, including all unbilled charges, all of which immediately become due and payable. In the event you terminate Services, You must return the Equipment to CIS within ten (10) days of termination date otherwise you authorize CIS to charge the value amount of the Equipment to Your account and you will be responsible for such payment. You agree that the Equipment shall at all times remain the property of CIS and that You have no right, title or interest therein. If, while in your care, the Equipment is damaged, lost, stolen, or if, in CIS's sole discretion, the Equipment is returned in an unusable condition, you agree to pay the replacement value of the Equipment. If, in CIS's sole discretion, the Equipment is not damaged beyond repair, you agree to immediately place such Equipment in good repair, at your sole cost, at locations specified by CIS.
6. SOFTWARE
a. Company is the sole owner of all right, title and interest in the software, including all copyrights, know-how, trade secrets, trademarks, patents and any and all other intellectual, intangible and proprietary rights, and all proprietary, trademark, patent, copyright or like markings thereon throughout the world. Any software used by the Company to provide the Services and any software provided to the Subscriber in conjunction with providing the Services are protected. Subscriber shall not do anything or commit any act which might prejudice or adversely affect the validity of Company's ownership or markings of Company's software, nor copy the software in any way, in whole or in part.
7. RESOLUTION OF DISPUTES
a. Mandatory Arbitration
Any dispute or claim between Subscriber and the Company arising out of or relating to the Service provided in connection with this Agreement shall be resolved by arbitration before a single arbitrator administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. Judgment on the award rendered by the arbitrators may be entered in any court having jurisdiction thereof. All claims shall be arbitrated individually and Subscriber will not bring, or join a punitive or certified class action to arbitration or seek to consolidate or bring previously consolidated claims in arbitration. The arbitrator shall have no authority to award punitive damages. Subscriber acknowledges that this arbitration provision constitutes a waiver of any right to a jury trial.
8. PRIVACY AND NOTICE
a. Privacy
The Company is committed to respecting a Subscriber's privacy. Once you choose to provide personally identifiable information, it will only be used in the context of your Subscriber relationship with the Company. The Company will not sell, rent, or lease your personally identifiable information to others. Unless required by law or your prior permission is obtained, the Company will only share the personal data you provide with other Company entities and/or business partners who are acting on the Company's behalf to complete the activities described herein. Such Company entities and/or national or international business partners are governed by the Company's privacy policies with respect to the use of this data. The Subscriber may decline to participate in various programs offered by the Company by changing the settings in their subscriber profile. In the process of a sale, merger or becoming a publicly traded company, the Company is required to file numerous reports with different administrative bodies. As such, the Company may provide aggregate statistics about Subscriber's sales and traffic patterns. None of these reports or statistics will include personally identifiable information. However, the Company reserves the right to use personally identifiable information to investigate and help prevent potentially unlawful activity that threatens either the Company or any company affiliated with the Company. Moreover, upon the appropriate request of a government agency, law enforcement agency, court or as otherwise required by law, the Company may disclose personally identifiable information. The Service utilizes, in whole or in part, the public Internet and third party networks to transmit voice and other information. The Company is not liable for any lack of privacy that may be experienced with regard to the Service.
b. Notices
Notices to Subscriber will either (i) be made by posting such notice to the "Service Announcements" section of Company's website or (ii) be sent to the e-mail Address on file for the Subscriber at Company. You are responsible for notifying the Company of any change to your e-mail address by e-mailing us at info@canadainternet.ca. The Company will continue to use the e-mail address on file for Subscriber unless and until Company has received Subscriber's notice of an address change. Notice will be considered given on the earlier of the date Company posts such notice on Company's website or the date such notice is sent by the Company.
9. Terms & Conditions
a. The customer is responsible for consulting with the current PBX vendor to ensure that the PBX is compatible with current VOIP technology. The customer must Also ensure that there are a sufficient number of trunk lines. CIS will not be responsible for any charges or setup fees incurred through the PBX vendor.
b. CIS may allow for the cancellation of your service without penalty with the following conditions:
1) Equipment is returned in complete and original condition to your designated dealer within 20 working days of cancellation notification.
2) Unless otherwise stated in these Terms of Service, customer terminates the service by notifying CIS in writing at least 10 days before the Service is to be cancelled
10. General
Services offered by CIS are subject to the terms and conditions contained herein and additional terms and conditions related to a particular Service, which make up part of this Agreement. In the event of a conflict, the terms and conditions related to a particular Service will take precedence. This Agreement, including any additional terms and conditions related to a particular Service constitute the entire Agreement between You and CIS and does not include any other written or oral representations or agreements.
This Agreement may be changed and updated from time to time by CIS, without advance notice to you. CIS will post an updated version on its website terms and conditions page available at
www.canadainternet.ca
If you do not accept a change, unless you are in a fixed term agreement, you may terminate this Agreement upon at least 10 days advance written notice to CIS. You cannot change this Agreement.
You agree to read and adhere to CIS 's acceptable SUBSCRIBER USE POLICY ("SUP") available at http at http://www.canadainternet.ca and CIS's Privacy Policy ("Privacy Policy") available at
www.canadainternet.ca
and agree to hold CIS harmless from all liabilities and expenses related to any violation by You of the SUP and/or Privacy Policy.
Language.
You confirm that You accept this Agreement, as well as all other related documents, including invoices and notices, in English only.
a. Notices and Communications.
Any notice or other communication required by this Agreement will be in writing and will be provided by personal delivery, by facsimile OR BY EMAIL to CIS or You as applicable, at the address or facsimile number provided by You. Notices delivered in person will be effective on the date of such delivery. Notices delivered by facsimile will be effective on the date of transmission provided printed proof of transmission is obtained.
b. Assignment.
You may not assign, resell or transfer this Agreement or Service(s) to a third party without the prior written consent of CIS. This Agreement will enure to the benefit of, and be binding upon, the parties and Your respective heirs, executors, administrators, successors and permitted assignees.
c. Independent Contractors.
CIS provides Services to You as an independent contractor and this Agreement does not constitute or imply any partnership, joint venture, fiduciary relationship or other relationship between You and CIS.
d. No Waiver.
The terms and provisions of this Agreement may only be waived in writing signed by CIS. No failure by CIS to insist upon Your performance of any obligation in this Agreement will constitute a waiver of the obligation.
e. Severability.
If any portion of this Agreement is deemed invalid, illegal or unenforceable, it will not affect or impair the balance of the Agreement, which will remain enforceable.
f. Jurisdiction.
This Agreement will be governed in all respects by the laws of the Province of British Columbia, Canada.
11. INDEMNIFICATION.
You agree to indemnify, defend and hold harmless CIS and its directors, officers, agents, assigns, underlying carriers, licensors and suppliers from and against all claims, losses, expenses, damages and costs, including legal fees, resulting from any breach by You of this Agreement, even after this Agreement has been terminated.
12. WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY.
a. CIS does not guarantee uninterrupted Services operation. All Services are provided on a "Best Efforts" understanding. CIS and its directors, officers, agents, assigns, underlying carriers, licensors and suppliers, provide the services "as is" and make no express or implied warranties of any kind regarding the Services, facilities, network, Equipment or products in any way. To the extent applicable by law, CIS and its directors, officers, agents, assigns, underlying carriers, licensors and suppliers make no warranty of merchantability or fitness for a particular purpose or use.
b. In particular and without limitation, CIS and its directors, officers, agents, assigns, underlying carriers, licensors and suppliers, are not liable for:
(i) disruption or interruption in Service availability, INCLUDING UNAVAILABILITY OF 9-1-1 SERVICE;
(ii) any event beyond CIS's control, including acts of God, inclement weather, labour disputes, riots or civil disputes, war or armed conflict, any law, governmental order, regulation or decision; or
(iii) damage to the Equipment or Your premises, which is not wholly caused by CIS gross negligence or willful misconduct.
b. Notwithstanding the foregoing, CIS and its directors, officers, agents, assigns, underlying carriers, licensors and suppliers , shall in no event be liable to You or any person for any actual, direct, indirect, consequential, special, incidental, reliance, punitive or any other damages, or lost profits of any kind whatsoever, injury, death or damage to person or property, whether in negligence, breach of contract tort or other causes of action, arising out of the provision of Services or in any way from this Agreement, INCLUDING BUT NOT LIMITED TO THE AVAILABILITY OF 9-1-1 SERVICE. In the event CIS is found liable by a court of competent jurisdiction, liability will not exceed an amount equal to the price of Services purchased by You during the month preceding the event in question.
c. Any action or proceeding against CIS by You must be commenced no later than 1 year after the event giving rise to the action or proceeding.
13. PERSONAL INFORMATION.
a. Privacy. Unless You consent in writing or disclosure is pursuant to a legal power, Your information kept by CIS, other than Your name, address and listed telephone number, is confidential and will not be disclosed by CIS to anyone other than You or an agent retained by CIS in the collection of Your account, provided the information is required for and is to be used only for that purpose. CIS's Privacy Policy is available at www.canadainternet.ca or through a CIS service representative.
b. Personal Information Updates. You agree that You will give CIS at least 15 days prior written notice of any changes to Your billing information, including but not limited to Your new address and contact information.
14. CIS INTELLECTUAL PROPERTY.
CIS is the exclusive owner of all names, trade-marks, trade names, service marks and any copyright material relating to the Services and You cannot use these marks or copyrighted materials or any licenses.
15. DIRECTORY LISTINGS
a. If You subscribe to CIS's residential Service, Your name, address and telephone number will NOT be published in the telephone directory in for Your area unless You make appropriate arrangements to have Your telephone numbers added to the directory and pay any charges for such service. CIS cannot guarantee that the directory service in Your area or any internet directory service will obtain and publish Your telephone number and address from any other source other than CIS.
b. In the case of errors or omissions with directory listings or failure to remove a directory listing, CIS's maximum liability will be a credit of charges for this service.
To contact Canada Internet by e-mail:
customer.care@canadainternet.ca
or in writing to
107-1520 McCallum Rd, Abbotsford, B.C. V2S 8B3.
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