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Operating a telephony billing system can be a daunting task and it can take many hours. We offer basic (white) support packages by e-mail to advanced (gold) support with 24/7 access to phone. If you wish to enroll in a support package please send us an e-mail: sales@canadainternet.ca
Support vouchers are non- refundable.
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White
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Silver
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Gold
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Email Access
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YES
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YES
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YES
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Telephone Access
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NO
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NO
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YES
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Priority Response
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NO
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NO
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YES
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9 AM – 10 PM
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YES
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YES
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YES
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Monday – Saturday
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YES
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YES
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YES
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24/7 support
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NO
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NO
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YES
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Dedicated A2Billing Technician
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1
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1
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2
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Tickets allowed
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1
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35
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75
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Response time
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24 Hours
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8 Hours
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4 Hours
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Contract term
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N/A
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2 Months
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6 Months
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Pre-paid total
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$60
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$800
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$1550
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*Please note support packages do not include development. Our technicians provide technical support for the already built in AND activated features of your billing system. Unless specifically included in a contract, we will be under no obligation to provide any development work such as web design or adding features. Please e-mail sales@canadainternet.ca for any development work and a quote.
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